Frequently Asked Questions

WHAT IS YOUR MAXIMUM WEIGHT PER ITEM/BOX/LUGGAGE?

Our maximum weight is 30kg for all size of boxes (this does not apply to naturally heavy items such as refrigerator, furniture, washing machine, etc).

For example: If you're shipping a small size box, it has to be less than 30kg. If you're shipping a large size box, it has to be less than 30kg.

Please keep in mind to balance the weight of the items that are packed into your box/luggage. See our how to pack page for guidelines.

£3 will be charged per extra kg. To some people, it may not be much to pay but overweight box/luggage could jeopardise the safety of our staffs and damage other customers' items/boxes.

HOW LONG DOES IT TAKE FOR MY BOX/ITEM/LUGGAGE TO ARRIVE IN MALAYSIA?

It would take about 7-12 weeks starting our loading date.

It is important for our customers to understand that what goes on the sea is beyond our control. We're not superheroes, but we'll try our best to make our customers happy and we'll update you if there's a delay. Or you could contact or email us providing your reference number for us to check.

We really appreciate your patience and understanding.

DO YOU OFFER A DOOR-TO-DOOR SERVICE?

Yes. Our service is door-to-door.

DO YOU PROVIDE BOXES OR DO I NEED TO PACK WITH MY OWN BOX?

We do sell boxes (and other packing supplies), please do check out our shop!

But you may use your own box provided that it is suitable and safe for the contents. We would strongly advise you to use a double walled box if you're packing fragile items.

Please refer here for more information and guidance on how to pack the right way.

DO YOU SHIP TO ANY OTHER COUNTRIES OTHER THAN MALAYSIA?

At the moment, we only ship to Semenanjung Malaysia and main town of East Malaysia with additional cost (please email us for more information). But we are actively looking to expand our company and we hope to ship to other countries in the near future.

What can't we ship?

Generally, you can't ship flammable and explosive materials, illegal drugs, live plants and animals, perishable foods, aerosols, lithium batteries, and counterfeit goods.

WHAT IS YOUR CONNECTION WITH MIRA D SERVICES?

We are Mira D Services. As of August 2024, we've decided to give the company a new name and rebranded it.

Fun fact for Non-Malaysians: ombak means 'sea waves' in Malay.

COULD YOU PROVIDE INSURANCE IF I SHIP IN BULK (10/20/40FT CONTAINER)?

As most insurance companies don't cover for personal effects, please email us nearer time of your decision and we'll see what we can do.